Thank you for choosing our products. In order to reduce the volume, we will use vacuum packaging to send them to you. Due to vacuum packaging, the cotton in the product will lose a certain amount of fluffiness, and it will take some time to recover. You can pat it gently or dry it in the sun to pat it, which will make it fluffy faster. It is normal to find that the goods do not have a certain three-dimensional sense when you receive them. If you mind, please be careful when purchasing!
We ship worldwide with Standard (5–7 business days) and Express (3–5 business days) shipping options. Some products may require additional processing time of up to a few weeks for shipment. Every order includes tracking, so you can follow your package every step of the way.
Do your products work for all pet sizes?
Yes! All our products are suitable for cats and dogs of all sizes. Please refer to each product page for detailed dimensions and specifications to choose the best option for your lovely pet.
How can I contact customer support?
You can reach us via email or live chat. Our team responds within 24 hours on business days.
Do you offer discounts for bulk orders?
Yes — bulk purchases qualify for tiered discounts. Contact our sales team via chat for details.
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